PRIVACY POLICY
The Voice Project is committed to safeguarding your privacy. We aim to respect and keep safe any personal data you share with us, or that we receive from other organisations.
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This Privacy Policy explains how we collect data, how we store it, what we do with it and how you can see it.
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We may update this Policy from time to time without notice to you.
1. We collect information about you:
DIRECTLY
You may give us your personal data when you contact us by email, telephone, in person or in writing, when you sign up to our mailing list via our website, or when you sign up to take part in our projects and courses or buy tickets for an event.
INDIRECTLY
Your information may occasionally be shared with us by others, for example box office information from venues or organisations with whom we are working (dependent on their privacy policies).
2. What information do we collect?
We may collect, store and use the following kinds of personal data:
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Your name and contact details, including e-mail address, physical address and telephone number.
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Information about why you are on our database, for example because you have asked to let us know about our activities or if you take part in one of our projects or courses.
Applicable law recognises certain categories of personal information as sensitive and therefore requiring more protection, including health information, ethnicity and political opinions. We DO NOT hold sensitive personal data about you.
3. How and why we use your personal data?
Personal data, however provided to us, will be used for the purposes specified in this Policy.
We may use your personal information to:
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Provide you with the services, products or information you have requested
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Collect payments from you and send statements and/or receipts to you
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Keep you up to date with any changes you need to be aware of with regard to your booking
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Send you information about services or products that we provide
4. Data sharing
We will not share your data with anyone else without your consent.
5. Security of and access to your personal data
Your information is securely stored and we endeavour to ensure that there are appropriate and proportionate technical and organisational measures to prevent the loss, destruction, misuse, alteration, unauthorised disclosure or of access to your personal information.
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6. Your rights
Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time.
You have the right to be told how your personal information will be used. This Policy is intended to provide you with a clear and transparent description of how your personal information may be used.
Right of access – you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information. Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we have 30 days to comply.
Right of erasure – you can ask us for your personal information to be deleted from our records.
Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated.
Right to restrict processing – you have the right to ask for processing of your personal data to be restricted if there is disagreement about its accuracy or legitimate usage.
Right to data portability – to the extent required by the General Data Protection Regulations (GDPR) where we are processing your personal information (i) under your consent, (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact or (iii) by automated means, you may ask us to provide it to you.
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7. Lawful processing
We are required to have one or more lawful grounds to process your personal information.
The lawful grounds on which we collect information about you are:
Legitimate Interest
Applicable law allows personal information to be collected and used if it is reasonably necessary for our legitimate activities (as long as its use is fair, balanced and does not unduly impact individuals’ rights).
Consent
When you take part in our project or ask to be added to our mailing list you consent to allow us to use your information.
Contractual relationships
When you have booked onto a course or one of our projects we have a contractual relationship with you.
When we use your personal information, we will consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair in other ways.
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8. Data retention
In general, unless still required in connection with the purpose(s) for which it was collected and/or is processed, we remove your personal information from our records six years after the date it was collected. However, if before that date (i) your personal information is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it or (iii) you validly exercise your right of erasure, we will remove it from our records at the relevant time.
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9. Policy amendments
We keep this Privacy Policy under regular review and reserve the right to update it from time-to-time. We recommend that you check this Privacy Policy occasionally to ensure you remain happy with it. We may also notify you of changes to our privacy policy by email.
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10. Updating information
You can check the personal data we hold about you, and ask us to update it where necessary, by emailing us at info@voiceproject.co.uk
11. Contact
We are not required by law to have a Data Protection Officer.
Our contact details for any data related issue are: